Returns & Refunds

Online skin care shopping can be unsettling especially when you’re not sure of the results to come! Luckily, we've got you covered with our 30 day returns, no ifs, no buts policy. Basically it's an insurance policy because we are THAT certain you’ll love your new KISS regime. We only ask that:

  • The time of purchase is within 30 days
  • You understand that we do not pay for shipping costs associated with returns
  • And that, we only accept returns purchased directly on the Keep It Simple Skin website

If you’ve ticked every box, please contact our customer care team at with your order number and the products you want to return. When we receive the items, we will refund you within the next 7-10 business days. So simple!

Please note that we are not liable for lost or damages in transit. That’s a job for Australia Post, please get into contact with them.