Q: How much does shipping cost?

A: Australia – Standard Delivery

Spend over $49 and you’ll get free standard shipping.

$49 or less? Standard shipping is charged at a flat rate of $9.90.

Orders are sent via Australia Post, with an estimated delivery of 2-5 business days.

 

A: Australia – Express Delivery

Spend over $49 and upgrade to express shipping for only $4 extra.

$49 or less? Express shipping is charged at a flat rate of $13.90

Orders are sent via Australia Post, with an estimated delivery of 1-3 business days.

 

Q: Do you ship internationally? 

A: Yes, we do ship internationally. There is a flat rate charge of $20AUD to ship internationally to the following countries.

 

Slovakia

United States

Bahrain

Singapore

United Arab Emirates

French Polynesia

New Zealand

Korea

Malaysia

Taiwan

Japan

Israel

Hong Kong

Mauritius

 

Q: How long will my order take to arrive?

A: Regular orders: 2-5 business days for delivery

Express orders: 1-3 business days for delivery

Standard International orders: up to 14 days 

 

Q: Can I get my products faster?

A: Yes, you can choose the Express option at checkout – it’s only an extra $4 if your order is over $49.

 

Q: How do I track my order?

A: A shipping confirmation will be sent to your email with your tracking number. Use this to track your order on the Australian Post website once your shipping details have been provided.

 

Q: Can I change or cancel my order?

A: If it’s within 12 hours of when you ordered with us, we will try our best to amend the order. Our team works very efficiently meaning orders are dispatched as soon as they are placed so please don’t be disheartened if we cannot.

 

Q: Things you need to know.

A: We don’t operate over the weekend or public holidays; because sometimes we just need a break. Don’t be alarmed you can still order, this will be processed the following business day. All orders are sent with Australia Post.

 

Q: My order hasn’t arrived – what can I do? 

A: Check all areas around your property, as well as your neighbours. Ensure the parcel has not been redirected to your local post office. Contact Australia Post for further information on lost parcels. 

 

Q: How is shipping affected by Covid-19? 

A: Australia Post is experiencing shipping delays due to limited flights, social distancing requirements and an increased volume of parcels in their network. Please allow extra time for your order to be delivered or refer to the Australia Post website for latest updates and information. 

Q: What is your return and refund Policy?             

A: KISS has a 30-day money back guarantee. If you are not completely satisfied with the product, please return it back for a full refund on your purchase price. For more information Click here (Returns/Refunds policy page)

NOTE: this is only for purchases through our official KISS website. If you purchased from one of our stockists, please directly contact the retail store where you made the purchase.

 

Q: Can I exchange a product if it arrives damaged?

A: Yes, please contact customerlove@keepitsimpleskin.com.au to report damaged product and organize a return to exchange for another product

Q: What is 1% For The Planet?

A: 1% For The Planet is an alliance of businesses financially committed to creating a healthy planet. Members contribute 1% of their sales (not profits) to non-profit organisations that support our environment. As part of our commitment to sustainability, we are proud members.

 

Q: Can I chose which charity my contribution goes to?

A: Yes! We have selected 5 charities that mean a lot to us, and you can choose which of these 1% of your purchase will be donated to. You can even recommend charities which mean something to you.

 

Q: How do I select which charity to give to?

A: After making your purchase at checkout, you will receive a confirmation where you can select which charity you wish to donate 1% of your purchase to.

 

Q: What happens If I don’t select a charity?

A: If you don’t choose a charity, we will simply choose one for you. We will always contribute 1% of each and every sale to environmental charities.

Q: Can I recycle my packaging?

A: Yes! Both our boxes and packaging are recyclable. You will find each product's recycling guide on the bottom flap of your box. In a nutshell, all boxes can be recycled in your paper recycling. SECRET AGENT, SHUTEYE and WHIPPED CLEAN can be put whole into your container recycling. Serums should have the dropper and cap removed by simply pulling dropper out, with tubes put into container recycling and lid and dropper thrown into the trash.

 

Q: Is your packaging sustainable?

A: We are committed to sustainability in both our outer packaging and our containers. Our boxes are made with Forestry Stewardship Council certified paper and are fully recyclable. You will find the certification number for each box under the FSC logo on pack. Our containers are made with recycled plastic. You can find the percentage of recycled material in the middle of the recycle logo on the container. For more information click here. 

Q: Are the products cruelty free and vegan friendly?

A: Yes, each product is vegan friendly and not tested on animals.

 

Q: Do your products contain any unnecessary ingredients?

A: We have spent 2 years developing our formulas to create what we believe are clean beauty products and they do not contain the toxic 12. In fact, the formulas have a low chemical load, so they are even suitable for people with chemical sensitivities. Learn more here.

 

Q: Are the products allergy friendly?

A: Yes, our products are free from major allergens, with no salicylates, wheat, gluten, or animal products. If you have a particular allergy you are concerned about, please contact us.

 

Q: What is the product’s expiration dates?

A: Our POA or Period after opening is 12 months.

Q: Is it safe to use these products if I am pregnant/nursing?

A: Our products are very gentle and have been developed with safety in mind. We know of no reason that you shouldn’t use these products whilst pregnant or nursing, but we always recommend you check with your doctor to be sure.

 

Q: How do I customise my products?

A: To make a personalised treatment out of your essential moisturiser or eye cream, you simply choose a serum based on your desired result and add the specified dose. Learn more here.

 

Q: Can I use KISS serums to turn my normal moisturiser into a treatment?

A: Technically, yes you can. Our serums are powerful and can turn any moisturiser into an effective treatment for the condition they are made for. However, we have developed the essentials and custom products to work together and recommend that KISS custom serums be used with SECRET AGENT or SHUTEYE so that you know that you are getting the exact levels of all the key ingredients you need for healthy, happy skin.

 

Q: Can I use more than one serum if I have more than one skin concern?

A: Yes, you can add 2 or even 3 serums to your core products. If you prefer, you can apply them directly to skin in layers and then finish with your essential.

 

Q: Your products contain probiotics. Don’t probiotics need to be refrigerated?

A: We use a breakthrough microbiome technology which has been freeze dried to put the bacteria into a state of suspended animation, so that they don’t need to be refrigerated. When applied to skin, your skin’s natural microbiome population recognises it as their own and a process of re-invigoration reforestation repopulation begins. This brings your natural microbiome back to optimal levels.

Q: What is refer a friend?

A: Refer a friend is a way for you and your friends to receive $10 off your first order. More information is available here.

 

Q: How do I refer my friends?

A: It’s easy! Put in the emails of your friends and with each successful referral, you, and your friend save $10 off your next order. 

Q: Are Bundles cheaper than buying the product individually?

A: Yes, you will save $5 for every product you add to cart!

 

Q: Am I able to pick and choose which products can be in the bundle?

A: Yes, you can. You can select any products, including multiples of the same product, to customise your bundle.

 

Q: Can I choose multiples of the same product in my bundles?

A: Yes, you can! It’s your skin so you can choose whichever products you want to bundle. You can even choose 3 (or more) of the same products and save $5 for each additional item you add to cart.

 

Q: Can I return just one product when I buy a bundle?

A: Yes! If you love every product but one, you can return that product according to our returns policy and receive a refund for the product, minus any discounts or shipping.

 

Q: How much do I save if I add an extra product to my order?

A: For each product you add to an order, you save $5.

 

Q: Do I get a discount on my first product if I order a bundle?

A: No. Your first product is charged at full price. You will receive $5 off every additional product you add to cart.

 

Q: Can I use multiple discounts in the one order?

A: Yes! If you have a refer and earn discount, or a subscription discount, you can use these together and on top of your bundle discount. There are no limits to layering your discounts!

Q: Are subscriptions cheaper than reordering the product?

A: Yes. If you sign up to a subscription plan, you will save 10% with every order.

 

Q: Can I choose how often I receive my subscription?

A: Yes, you can. You can pick to receive the product whenever suits you, whether it be 4, 6 or 8 weeks. Totally up to you.

 

Q: Can I cancel the subscription at any time?

A: Yes, you have the freedom to sign up or cancel the subscription whenever you wish. No strings attached.

Q: How much does the subscription trial bundle cost?

Your first month is FREE, just cover $9.95 postage and handling up front.

After your 30 day trial period, we’ll automatically bill and deliver a refill of your personalised skincare routine every 30 days at a discounted rate of 46% off, $106.  

How does 30 day free trial work?

If you sign up to our trial bundle, you will receive our 3 core products for healthy glowing skin; WHIPPED CLEAN, SECRET AGENT & SHUTEYE plus your choice of a custom serum.
If you love it, keep it and we'll charge you the bundle price ($118) at the end of 30 days. Otherwise send it back to us and pay nothing but postage & handling.

Q: Can I change the product mix within my bundle?

Our subscriptions are designed to be flexible. You can customise your bundle to suit your skin needs. You can add or remove products to your box so you only receive what you need in your account dashboard.

 

Q: Do I have to pay for delivery for each box?

Postage and handling is not included in the bundle subscription offer. You will be charged $9.90 for every set delivered.

 

Q: What size products are in the trial bundle?

Our trial bundle includes all full-sized products!

 

Q: How many free trials can I try?

Our free trial promotion can only be redeemed once by each customer.

 

Q: How do I return my trial bundle?

If you’re not loving your new skincare routine, simply return your products to us within 30 days and only pay for postage and handling. Reach out to customerlove@keepitsimpleskin.com to receive return address and instructions.

Q: Do I receive a gift on my birthday?

A: You will receive a gift if you have been subscribed to a subscription plan for more than 12 months.

Q: Do you have social media?

A: Yes, see below where you can keep up to date on exciting news and offers. 

Instagram: @keepitsimpleskin

Facebook: @keepitsimpleskin

TikTok: @keepitsimpleskin

Youtube: Keep It Simple Skin

 

Q: How do I make press enquiries?

A: Drop us an email at marketing@selfcare.net.au

 

Q: Do you accept influencer collaborations?

A: Yes, we do! Please send an email to marketing@selfcare.net.au

Q: What is Afterpay?

A: Afterpay is an interest free payment plan option where you can spend up to $1,000. You Buy Now, and Pay Later, with 4 equal payments every two weeks with nothing extra to pay when you pay on time. The funds for the first payment will need to be available on your card at the time of purchase. 

 

Q: Do you offer Afterpay?

A: Yes, we do! 

 

Q: How do I pay using Afterpay?

A: Simply select Afterpay as your payment method during checkout and follow the prompts. Available on orders up to $1,000. Note that Afterpay does not support subscription orders. 

 

Q: Can I get a refund when I use Afterpay ?

A: Note that orders purchased with Afterpay and returned are only entitled to an exchange or store credit. No refunds can be processed for Afterpay.